We are built on quality, affordability and excellent customer service. Most customers do not who made their jewelry – or even the country where it originated. Another issue is that most online brands outsource all of their operations which means that customer service is handled by someone who has likely never seen the pieces.
We maintain a tight-knit network of close relationships to ensure quality across the board and a superior customer experience. We are focused on developing innovative technical solutions and provide consultative guidance through the buying experience.
OUR CUSTOMER FRIENDLY POLICIES
Over the years our policies have become more customer friendly. We continue to go in this direction as our FREE SHIPPING policy on ALL orders, got such positive comments from our customers we decided to make it permanent. This lets our customers know the exact cost of the merchandise when they order with no surprise freight charges. With freight charges rising year after year this is a large savings to our customers. We are in business to serve the customer, not to trick the customer with hidden shipping, handling, fuel surcharges and insurance charges. Two other customer friendly policies were also implemented and remain in effect today, our return policy and our guarantee. Our return policy has no restocking fee and our guarantee is 30-days on all our products. Taanaa Jewelry's 30-day guarantee policy is for any reason, no ifs, ands, or buts.
Some of Taanaa Jewelry's customer friendly policies include:
1.Most orders shipped the same day if received by 1PM Eastern Time.
2.No minimum order.
3.Free worldwide shipping on all orders
4.Hassle free returns, no restocking fee and a 30-day product guarantee.
For more details see our Terms page.