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FAQs

 

Yes, it is. We are proud to say that we have never had a problem with the security of any customer’s information. The website is equipped with a hacker safe program that is monitored and tested daily.
If you have an error message while attempting to place an order it will place a hold on your credit card account. This does not mean that your account has been double charged. It is a pending transaction that will reverse on its own. We have a very secure site for your protection. If you are having trouble with your billing address, we would suggest contacting your bank to verify the billing address they have on file for you. They may have more than one address on file. We have not charged you twice and we do not have multiple orders for you. What you are seeing is an authorization, not an actual charge. Whenever a debit card is used it is always authorized right away whether it is accepted or not. The authorization does disappear on its own. We are not going to charge you so that will go away. If you wish, we can fax the bank and let them know that we are not going to charge you. If you would like us to do that, you need to call our Customer Service department with the fax number to the bank, your credit card information and who to send the fax attention to. We cannot do this through email so you must call us with that information.
The credit card will be charged at the time the order is placed.
We have a very secure site for your protection. If you are having trouble with your billing address, we would suggest contacting your bank to verify what billing address they have on file for you. They may have more than one address on file. We have not charged you and we do not have an actual order for you. What you are seeing is an authorization not an actual charge. Whenever a debit card is used it is always authorized right away whether it is accepted or not. The authorization does disappear on its own. We are not going to charge you so that will go away; if you want we can fax the bank and let them know that we are not going to charge you. If you would like to do that you need to call us with the fax number to the bank, your credit card information and who to send the fax attention to. We can’t do this through email so you must call us with that information.
Yes. All invoices are sent out with prices and product information.

We accept credit and debit cards with the Visa, Master card, Discover or American Express logo. Please feel free to contact us if you have any further questions:
Email Us: service@taanaaa.com.


U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is from.

 We provide tracking for every order. Tracking will be available once your product is shipped. 

         All orders will be dispatched from our warehouse within 1-2 business days. In peak periods please allow for up to 5 business days for dispatch. 

        Shipping times will vary depending on your location but we have provided approximations above.Your country may charge import taxes or a customs fee, unfortunately that is out of our control as we operate from the United States.*All shipping times exclude clearance/customs delays.

Tracking website: https://www.17track.net/


Orders are shipped out Monday through Friday. Orders will not be processed or shipped out on weekends or holidays.
Please contact customer service and inform them that although it was confirmed delivered, you have not received your order. A Lost and Rifling claim form will be submitted. This form is a federal form that is filed with the United States Post Office in order to conduct a federal investigation.
Your order status will appear as pending until the order has been shipped. Please allow up to 24 hours for our system to update and the correct information to be reflected.

One or more of the item that you have selected is temporarily on backorder. The account was charged to reserve the item to your order. If you would like to cancel the backordered item and have the account refunded, please contact Customer Service during business hours.
Email Us: service@taanaa.com.


80% of our items were made in 925 sterling silver, the rest were made of titanium steel, copper or alloy. If you want to know the material of the item you desired, you may click into the detail page to check the relevant information.
TAANAA uses only the most brilliant high quality cubic zirconia to maximize the sparkle.
Because pure silver is much too soft to be used in jewelry, it is often combined with other metals to create a more durable metal. When 92.5% of pure silver is mixed with 7.5% of other metals (often copper or zinc) the resulting alloy is called sterling silver.
No, in almost all cases, these rings will not turn your finger green. However, if a person has a naturally high acidity level to their skin, it is possible for their finger to “turn green” from silver or gold jewelry, especially when the weather is warm and humid. This “green finger effect” may also be an allergic reaction to alloy elements in sterling silver or gold. In some cases, the alloys used to make jewelry more durable, may react with your body chemistry, causing a harmless green or black discoloration on the skin.
Yes, you may wear the item while coming in contact with water, but we do not suggest it. Soaps and lotions can cause build up on the stones reducing brilliance. Also, common household chemicals such as anti-bacterial soap can cause the Rhodium finish to be worn away. A good common rule to follow with jewelry is: Last thing to put on before you leave and the first thing to take off when you get home.
If you receive an item damaged in some other way, please contact our customer service department. IMPORTANT TIPS: DAMAGED ITEMS MUST BE REPORTED TO US WITHIN 72 HOURS OF RECEIPT.
If for any reason you are not 100% satisfied with your item within 30 days of receipt, you could return any unused merchandise that has not been engraved or customized for a refund, credit or exchange (minus shipping & handling fee). Please kindly know that 30days window starts from the original date when the package was delivered, but not the date that you received this item.
We offer 3 months warranty for exchanging a new item with quality problem (except for the color fading). IMPORTANT TIPS: IF THE ITEM OR SIZE THAT YOU WANT IS NOT AVAILABLE ONLINE, CONFIRM WITH OUR CUSTOMER SERVICE WHETHER THE ITEM IS STILL AVAILABLE.
Before your return, please kindly know that it’s necessary that your request for return has been approved. Please return it via USPS mail, DHL, Fed-EX or UPS within 7 days,otherwise, the original solution will be invalid.. The item needs to be securely packed and sent back with your order information. IMPORTANT TIPS: WE ARE NOT RESPONSIBLE FOR ANY RETURN THAT IS LOST OR DAMAGED IN TRANSIT. WE HIGHLY SUGGEST INSURING THE RETURN PACKAGES.
It is best to send your return back in the box you received but you can also use a bubble or padded envelope. IMPORTANT TIPS: PAPER ENVELOPES WILL RIP DURING POSTAL PROCESSING. WE ARE NOT RESPONSIBLE FOR ENVELOPES RECEIVED WITHOUT PRODUCT.
Please write down the following information on a paper, including buyer’s full name, phone number and order number. Please do return the item with the paper attached.
It depends on the situation. Please follow the tips on the website, or confirm with our customer service department.
We will inform you after receiving your return, please allow 2 working days for processing your return. Once our quality specialist approves your return, for exchange we will reship a new item within 2 working days, for refund we will release it within 7 banking days to your original payment account. We will update with you by email.

Email Us: service@taanaa.com.

If you apply for the refund, we will deduct the shipping fee that we sent the package to you. Please understand for this. If your order total drops below the threshold for free shipping you will be charged the correct amount for the shipping.
Most refunds normally take 48 to 72 business hours to show up on your account after releasing. However, the refunds depend on your bank,you can contact the bank or your card company to confirm that they have received the refund.

Email Us: service@taanaa.com.

Yes! You can. All the band from the whole ring set can be sold separately, please contact our friendly customer service to get a quote.
Yes, we are happy to serve shoppers all over the world, including the United States, Canada, England, Australia and so on. You may choose your country on the checkout page to see if it’s available. Or you can get in touch with us for more information.
Because we begin to process your order as soon as it is placed, we are unable to add any additional items or to edit existing items in your order. If you need any assistance, please feel free to contact us.

Email Us: service@taanaa.com.

Yes, we are passionate about offering custom service to meet your individual desires. Commonly rendered services include engraving, resizing of 925 sterling silver rings, plating 925 sterling silver and changing the color of gemstones, except for the change of the material, size and shape of them. Please note that resizing a ring too far from your ring size can damage the ring. Additionally, the style of ring and ring metal will affect whether or not it can be resized. If you are not sure if your ring can be resized, you can contact our customer service center to get help.
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